📦 SHIPPING POLICY

Last updated: September 5th, 2026

OrcaDeal is owned and operated by SAMS NEW DREAMS INC., a Texas corporation.

We work with trusted suppliers and fulfillment partners across the United States to deliver products directly to our customers.

🕒 Order Processing Time

Orders are typically processed within 1–3 business days. Processing may include:

• Order verification
• Payment authorization
• Supplier processing
• Packaging and quality checks
• Preparation for shipment

Additional notes:

• Orders are not processed or shipped on weekends or U.S. federal holidays
• Processing time is separate from shipping and delivery time

🌎 Shipping Destinations

OrcaDeal ships throughout the United States and to the U.S. territories and associated destinations listed below:

• Continental United States
• Puerto Rico
• Hawaii
• Alaska
• American Samoa
• Guam
• Marshall Islands
• Northern Mariana Islands
• Palau
• U.S. Virgin Islands

At this time, OrcaDeal does not offer shipping to destinations outside those listed above.

🚚 Estimated Shipping & Delivery Time

After order processing is complete and the order has been shipped, estimated delivery is generally 5–15 business days.

Delivery times are estimates only and may vary due to:

• Supplier processing times
• Fulfillment location
• Shipping destination
• Carrier performance
• Weather conditions
• Seasonal demand
• Inventory availability
• Holidays and peak shopping periods
• Other circumstances beyond our reasonable control

Some orders may arrive in multiple packages when fulfilled from different locations.

💲 Shipping Costs

• Standard Shipping: $10.00 on orders that do not qualify for free shipping
• Free Standard Shipping: On orders over $100.00

Additional notes:

• Any applicable shipping charges or restrictions will be displayed at checkout
• Certain destinations or products may have different shipping requirements based on supplier or carrier availability

💍 Ring Sizing Notice 

To help customers order the correct size, we strongly recommend reviewing our Ring Size Guide before purchasing any ring. Verifying your ring size before checkout helps prevent delays, exchanges, and buyer’s‑remorse returns.

🏭 Multiple Supplier Orders

OrcaDeal works with multiple suppliers and fulfillment partners. Orders containing items from different suppliers may:

• Ship separately
• Arrive on different dates
• Be delivered in multiple packages
• Include separate tracking numbers
• Be fulfilled from different locations

Receiving one package does not mean the remainder of your order is missing. Tracking information will be provided as shipments become available.

📦 Tracking Information

Once tracking information becomes available for a shipment, you will receive a shipping confirmation or tracking notification with the available tracking details.  Please allow 2–5 business days for tracking updates to begin showing movement after the carrier receives the shipment.  Tracking updates may occasionally be delayed. Orders with multiple shipments may include multiple tracking numbers.

⏳ Shipping Delays

Delays may occur due to:

• High order volumes
• Weather conditions
• Carrier delays
• Supplier or fulfillment delays
• Inventory shortages
• Holidays or peak seasons
• Transportation disruptions
• Address verification issues
• Events beyond our reasonable control

Delivery dates and shipping estimates are not guaranteed unless expressly stated otherwise.  OrcaDeal will assist with available shipment information when delays occur.

🏠 Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information, including:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or territory
• ZIP code
• Contact information

If you discover an error, contact us immediately at Orders@OrcaDeal.com.

Because orders may be transmitted to suppliers shortly after they are placed, submitting an address-change request does not guarantee that the shipping address can be changed. Once an order has been processed or shipped, an address change may no longer be possible. If an incorrect address causes a package to be returned, delayed, or misdelivered, additional shipping or carrier charges may apply where permitted by law.

📭 Lost Packages

If tracking indicates a package has not been delivered within a reasonable period, contact Orders@OrcaDeal.com.

Depending on the situation, we may:

• Assist with available tracking and carrier information
• Coordinate with the applicable supplier or fulfillment partner
• Assist with or provide instructions for any required carrier investigation or claim process
  

📬 Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate your package:

• Verify the shipping address
• Check around the delivery area
• Check with household members or neighbors
• Check with building staff or property management
• Allow time for carrier tracking systems to update
• Contact the shipping carrier

You may also contact Orders@OrcaDeal.com, and we will assist with available information.  A carrier’s “Delivered” status does not automatically determine the outcome of a claim. Resolution depends on carrier investigation, supplier requirements, and applicable law.

🔧 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact OrcaDeal within 5 days of delivery as described in our Return & Refund Policy.  Please retain the item and packaging and provide photographs when requested so we can evaluate the claim with the supplier or fulfillment partner.

🚫 Shipping Restrictions

Certain products may not be eligible for shipment to all destinations due to:

• Supplier limitations
• Carrier restrictions
• Inventory availability
• Product characteristics
• Geographic limitations
• Applicable laws or regulations

If an item cannot be shipped or fulfilled, OrcaDeal may cancel the affected item or order. If payment has already been collected, the amount paid for the canceled item or order will be refunded to the original payment method, subject to applicable law and payment-provider processing times.

📦 Refused or Undeliverable Shipments

If a shipment is refused, returned, or undeliverable due to customer‑related reasons, applicable shipping charges, return shipping costs, carrier fees, or other related costs may be deducted from any eligible refund where permitted by law.  Please refer to our Return & Refund Policy for more details.

❌ Order Cancellations

If you need to request cancellation of an order, contact us immediately at Orders@OrcaDeal.com. Submitting a cancellation request does not guarantee that the order can be canceled. Because orders may be transmitted to suppliers shortly after they are placed, cancellation may no longer be possible once an order has been processed, fulfilled, or shipped. If the order has already shipped, our Return & Refund Policy will apply after delivery.

⚠️ Limitation of Shipping Responsibility

OrcaDeal and SAMS NEW DREAMS INC. are not responsible for delays or disruptions caused by circumstances beyond our reasonable control, including:

• Carrier delays
• Severe weather
• Transportation disruptions
• Supplier delays
• Government actions
• Natural disasters
• Other events outside our control

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

❓ Questions About Shipping

For questions about shipping, delivery, tracking, or an existing order, contact: OrcaDeal — SAMS NEW DREAMS INC.
Email: Orders@OrcaDeal.com