📦 RETURN & REFUND POLICY

Last updated: Septmeber 5th, 2026

OrcaDeal is owned and operated by SAMS NEW DREAMS INC., a Texas corporation.

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return subject to the conditions outlined below.

🔄 Returns

You have 14 days from the date of delivery to request a return. This 14‑day window applies to all products and all suppliers.

To be eligible for a return, your item must:

• Be unused and unworn
• Be in the same condition in which you received it
• Have all original tags attached
• Include the original packaging
• Not show signs of use, damage, alteration, or improper handling

Return requests must be submitted and approved before any item is sent back. Submitting a return request does not guarantee that the return will be approved. Return eligibility is subject to the conditions of this policy and, where applicable, authorization by the supplier or vendor responsible for the item. Items returned without prior written authorization may not be accepted. Contact us at Returns@OrcaDeal.com to request authorization for your return and receive the appropriate return instructions.

📋 Specific Requirements

Because OrcaDeal works with multiple suppliers, certain items have additional return requirements.  To qualify for a return, ALL items must meet every requirement below:

• Must be unused, unworn, and unaltered
• Must be in original condition
• Must include all original tags
• Must include all original packaging
• Must show no signs of wear, scratches, damage, or misuse
• Must be returned using a trackable shipping service; shipping insurance may be required depending on the item and the return instructions provided by OrcaDeal.
• Must include clear photos when requested (item + packaging + issue)
• Must receive prior written return authorization
• Must include the authorization number provided by OrcaDeal
• Must be shipped to the specific return address provided (never the original package address)

Approved returns may be subject to a restocking fee of up to 15% when permitted by the applicable supplier’s return terms and disclosed as part of the return authorization. Items that fail to meet the return conditions outlined in this policy may be rejected. Earrings cannot be returned under any circumstances.  Prepaid return labels are only provided for approved damaged or incorrect items.  Buyer’s‑remorse returns are only eligible for store credit. Store credit is issued only after supplier confirmation and never expires.  For buyer’s-remorse returns, if the applicable supplier does not authorize the return, the item is not eligible for return or store credit through OrcaDeal’s voluntary return program. This does not limit any rights or remedies available to the customer under applicable law.  The return window is strictly 14 days from delivery.

💍 Ring Sizing Notice

To help customers order the correct size, we strongly recommend reviewing our Ring Size Guide before purchasing any ring.  Returns due to incorrect ring sizing fall under standard buyer’s‑remorse conditions and may only be eligible for store credit, subject to supplier approval and our Return & Refund Policy.

📨 How to Start a Return

To request a return, contact us at: Returns@OrcaDeal.com

Include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item and packaging when requested
• Photos showing any damage, defect, or incorrect item

Once your request is reviewed and approved, OrcaDeal will provide the correct return instructions and return address.  Do not return an item to the address on the original package unless instructed. Different suppliers use different return facilities.  Customers are responsible for return shipping costs unless the return involves an approved damaged, defective, or incorrect item.

🛠️ Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, you must contact OrcaDeal within 5 days of delivery.

Provide:

• Your order number
• Clear photos of the item
• Photos of the packaging
• Photos of the damage or defect

If the claim is approved, you may choose:

• A refund to the original payment method OR
• Store credit

Resolution depends on supplier requirements and product availability.

❗ Buyer’s Remorse Returns 

Buyer’s remorse includes:

• Changing your mind
• No longer wanting the item
• Ordering the wrong size, color, or style

If the item is not what you expected, your return may be eligible for store credit, subject to the conditions of this policy and approval by the applicable supplier or vendor.  Store credit is issued only if our supplier approves the return and provides OrcaDeal with a refund or credit. Store credit is issued only after supplier confirmation and never expires.  Buyer’s‑remorse returns NEVER receive cash refunds.  This policy is firm and non‑negotiable.

🚫 Non‑Returnable Items

Non‑returnable items include:

• Personalized or custom‑made products
• Items worn, used, altered, or damaged after delivery
• Items missing original tags or packaging
• Hygiene‑sensitive products once opened
• Final sale or clearance items marked non‑returnable
• Gift cards
• Earrings

Additional product‑specific restrictions may apply.

💎 Jewelry Returns

Jewelry must be returned:

• Unworn
• Unused
• Undamaged
• With all original tags
• With all original packaging

Items showing scratches, wear, missing components, or alterations may not qualify for return.

🏭 Multiple Supplier Orders

Orders containing items from multiple suppliers may:

• Ship separately
• Arrive on different dates
• Require separate return authorizations
• Require shipment to different return addresses

Always follow the return instructions provided for each approved item.

💰 Refunds

Refunds to the original payment method are generally issued only for:

• Approved damaged items
• Approved defective items
• Approved incorrect items
• Orders that cannot be fulfilled or other circumstances where a refund to the original payment method is required by applicable law

For approved damaged, defective, or incorrect items, customers may receive a refund to the original payment method or store credit, as provided under this policy. Buyer’s‑remorse returns never receive cash refunds.

Store credit:

• Is issued only after supplier confirmation
• Never expires
• Cannot be converted to cash
• Cannot be transferred
• Cannot be issued early

Banks and payment providers may require additional time to post funds.

❌ Order Cancellations

If you need to request cancellation of an order, contact OrcaDeal immediately at Returns@OrcaDeal.com. Submitting a cancellation request does not guarantee that the order can be canceled.

Because orders may be transmitted to our suppliers or vendors shortly after they are placed, cancellation is subject to the order’s processing status and, where applicable, confirmation from the supplier or vendor. Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

If an order has already shipped, the applicable provisions of this Return & Refund Policy will apply after delivery. Nothing in this section limits any cancellation or refund rights that cannot legally be excluded.

📦 Refused or Undeliverable Deliveries

If an order is refused, cannot be delivered, or is returned to the sender because of a customer-related issue—such as an incorrect or incomplete shipping address, failure to accept delivery, or failure to retrieve a package when required—the customer may be responsible for applicable shipping charges, return shipping costs, carrier fees, or other reasonable costs associated with the failed delivery. Where a refund or store credit is otherwise approved, these costs may be deducted to the extent permitted by applicable law.

⚖️ Chargebacks & Payment Disputes

If you experience an issue with your order, contact OrcaDeal first.  When responding to a chargeback or dispute, OrcaDeal may provide:

• Order records
• Tracking information
• Delivery confirmation
• Relevant customer communications

OrcaDeal may deny return, refund, or store-credit requests that do not meet the requirements of this policy, subject to applicable law. Filing a chargeback or payment dispute does not alter the return and refund conditions stated in this policy. Nothing in this policy limits any rights or remedies that cannot legally be excluded.

❓ Contact Us

For questions about returns, refunds, damaged products, or an existing return request, contact:

OrcaDeal — SAMS NEW DREAMS INC.
Email: Returns@OrcaDeal.com