Jewelry materials vary by product and supplier and may include sterling silver, stainless steel, brass, gold or rhodium plating, cubic zirconia, synthetic stones, and other materials or decorative elements. Please review the individual product page for the materials, finish, and other specifications provided for that specific item.

Use our Ring Size Guide for easy at‑home measurement tips. You can also measure your finger or compare the inside diameter of a ring that already fits you comfortably using the sizing information provided on the product page. Because sizing may vary between styles and suppliers, always review the available size options and product details before placing your order. If you are unsure of your ring size, we recommend visiting a professional jeweler for proper sizing before placing your order.

To help preserve the appearance and shine of your jewelry, keep it dry and avoid prolonged contact with water, perfumes, lotions, cosmetics, household chemicals, and other harsh substances. Store your jewelry safely in a clean,
dry place when not in use, and gently clean it with a soft cloth to maintain its finish. Care requirements may vary depending on the materials and plating of each piece.

Orders are typically processed within 1–3 business days. After order processing is complete and the order has been
shipped, estimated delivery is generally 5–15 business days. Actual delivery times may vary based on the supplier, fulfillment location, destination, carrier conditions, holidays, weather, and other circumstances beyond our reasonable control.

Jewelry items are subject to our Return & Refund Policy. You have 14 days from the date of delivery to request an eligible return. Items must be unused, unworn, undamaged, and returned with their original tags and packaging when applicable. All returns require prior written authorization from OrcaDeal and, where applicable, approval by the supplier or vendor responsible for the item. To request a return, contact Returns@OrcaDeal.com before sending any item back.

If your jewelry arrives damaged, defective, or incorrect, contact Returns@OrcaDeal.com within 5 days of delivery. Include your order number and clear photos of the item and packaging. Please retain the item, original packaging, and any included materials while the claim is reviewed. If the claim is approved, the available resolution will be handled in accordance with our Return & Refund Policy.